The following Terms of Use constitute IppodoTea.com's Billing Policy and
apply to ALL IppodoTea.com customers:
1. Payments
All charges are shown in USD. Payments are to be made in
USD. IppodoTea.com accepts the following types
of payment:
- Credit Card (VISA, MasterCard, American Express, Discover)
All payments are due on receipt. If you provide IppodoTea.com your credit
card information, you authorize IppodoTea.com to automatically charge your
credit or debit card for charges that apply to your account. You are responsible for
directly updating, or notifying IppodoTea.com, of any changes to your
credit card (including, but not limited to card number, expiration date, billing address, or
card status).
Customers not paying by credit card agree to make payment of their balance due within ten
(10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due
and unpaid balances are subject to collection. In the event of collection, you will be
liable for costs of collection including attorney's fees, court costs, and collection agency
fees.
2. Statements
IppodoTea.com does not mail paper invoices or statements. Registered
account holders can view and print statements via theirAccount.
3. Fees
3.1 Foreign Transaction Fees
In rare circumstances, some banks may charge you a foreign transaction fee on your purchase.
If you notice this fee on your statement, please reach out to us via the chat or by emails
to [email protected]. to
receive a refund.
3.2 Customs Fees
When ordering from outside of the US, you may be charged additional customs fees if your
order includes items other than green tea (utensils, for example). Orders that only contain
green tea are generally duty-free, but customs agents may still decide to charge a
processing fee.
3.3 Credit Card Chargebacks
A $25.00 chargeback fee will be assessed for each credit card chargeback received by
IppodoTea.com
4. Lost, Damaged or Stolen Orders
If your order is deemed lost, damaged or stolen we will issue a replacement order containing
the affected items. Orders that have no tracking status updates for 30 consecutive days from
when they are shipped are automatically considered lost.
5. Returns / Exchanges
Teas. We are unable to accept returns or exchanges of our teas, since the teas
are spoilable and cannot be offered to another customer. For this reason,
all sales of teas are final.
Utensils. You may return a utensil within 14 days of delivery. The utensil must
be unused and in its original box and packaging. To start a return, please contact us at our
contact page. You are responsible for the cost of return shipping. There is no restocking fee,
and we do not offer exchanges. We refund the price of the utensil to your original payment
method within 14 days of when we receive the return. Before making a purchase, please be aware
that utensils (especially ceramics) can have variation in size, shape, color, and etc. that
differ from the images on the site.
Defective or broken items. If you received a defective or broken item, please
contact us at our contact page within 7 days of when the package arrives, but no later than 30
days, and we will do our best to make things right. There are no refunds offered or promised
after 30 days from the delivery date. To help us understand your case, please save all packaging
and related items before contacting us.
6. Refund Policy
Refunds for returned utensils go to your original payment method, as described above. For a
defective or broken item, refunds are provided in the form of an in-store credit or "Gift Card",
sent to the same email you made your purchase with. For defective or broken items, there are no
refunds offered or promised after 30 days from the delivery date.
6.1 Late or Missing Refunds
Refunds will generally take 3 days to process. If you haven’t received a refund yet after 3
business days, first please check your email and account again. If there are still no
updates, please contact us again at
[email protected].
6.2 Exchanges
We do not accept exchanges of any kind.
7. Credit Card Disputes / Chargebacks
IppodoTea.com has a zero tolerance policy for chargebacks. Any customer who
disputes a credit card payment is subject to a fine, suspension and account termination at
IppodoTea.com's discretion. A charge of $25.00 per chargeback will be assessed to all
accounts that receive a chargeback.
8. Price Changes
IppodoTea.com's policies and prices are subject to change without notice.
Any price changes become effective immediately.
