Shipping and Delivery Information
Matcha Purchase Limitations
Due to ongoing supply shortages, matcha purchases are limited to:
- 110g / day
- 400g / month
Free Shipping Conditions
Order over $39 USD of eligible items to qualify for free shipping. Eligible items include all loose-leaf teas and teabags. Gift cards, matcha, and utensils do not count toward free shipping.
Redirecting an Order
Unfortunately, we cannot redirect orders once items have been dispatched. Please make sure your shipping address is correct.
Shipping Charges
All US orders are shipped using 3-4 day service, unless a faster option is selected at checkout. The shipping charges for USD orders are detailed in the table below, and may depend on the price of your order.
| Shipping method | $0.00 - $39.00 | >$39.00 (eligible items only) |
|---|---|---|
| Expedited (3-4 business days) | $5.95 | Free |
| Express (2-3 business days) | $12.95 | $12.95 |
| Urgent (1-2 business days) | $29.95 | $29.95 |
| Passport Duties and Taxes Paid (International shipments) | $5.95 | Free |
Delivery Times
All orders are shipped from our US warehouse from Monday - Friday between 9AM - 12PM EST. Orders placed before 12PM EST will, most likely, be shipped the same day. Orders containing pre-orders or out-of-stock items will delay your shipment. We recommend placing separate orders to receive in-stock items sooner, or opting for "split shipments" in the shopping bag prior to checkout. The following delivery times may be affected by delays outside of our control (e.g., customs processing, weather, or carrier delays).
| Destination | Shipping method | Delivery time |
|---|---|---|
| United States | Urgent | 1-2 business days |
| United States | Express | 2-3 business days |
| United States | Expedited | 3-4 business days |
| Canada | Passport Duties and Taxes Paid | 6-8 business days |
| International | Passport Duties and Taxes Paid | 6-10 business days |
Countries we ship to
Åland Islands, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Austria, Bahamas, Barbados, Belgium, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Caribbean Netherlands, Cayman Islands, Chile, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Hungary, Ireland, Isle of Man, Italy, Jamaica, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Moldova, Netherlands, Nicaragua, Norway, Panama, Paraguay, Peru, Poland, Portugal, Réunion, Romania, Slovakia, Slovenia, St. Barthélemy, St. Pierre & Miquelon, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Trinidad & Tobago, United Kingdom, United States, Uruguay, Venezuela
