Shipping and Delivery Information
Free Shipping Conditions
Orders over $59 USD of matcha, or over $39 USD of eligible items (loose-leaf teas and teabags) qualify for free shipping.
Redirecting an Order
Unfortunately, we cannot redirect orders once items have been dispatched. Please make sure your
shipping address is correct.
Shipping Charges
All US orders are shipped using 3-5 day service, unless a faster option is selected at
checkout.
The shipping charges for USD orders are detailed in the table below,
and may depend on the price of your order.
Ippodotea.com - Shipping Charges
| Shipping method |
$0 -
$39
|
>$39
eligible items
|
>$59
matcha items
|
| Expedited (3-5 business days) |
$6 |
Free |
Free |
| Express (2-3 business days) |
$13 |
$13 |
$13 |
| Urgent (1-2 business days) |
$30 |
$30 |
$30 |
| Passport Duties and Taxes Paid (International shipments) |
$6 |
Free |
Free |
Delivery Times
All orders are shipped from our US warehouse from Monday - Friday between 9AM - 12PM EST. Orders
placed before 12PM EST will, most likely, be shipped the same day. Orders containing pre-orders
or out-of-stock items will delay your shipment. We recommend placing separate orders to receive
in-stock items sooner, or opting for "split shipments" in the shopping bag prior to checkout.
The following delivery times may be affected by delays outside of our control (e.g., customs
processing, weather, or carrier delays).
Ippodotea.com - Delivery Times
| Destination |
Shipping method |
Delivery time |
| United States |
Urgent |
1-2 business days |
| United States |
Express |
2-3 business days |
| United States |
Expedited |
3-5 business days |
| Canada |
Passport Duties and Taxes Paid |
6-8 business days |
| International |
Passport Duties and Taxes Paid |
6-10 business days |
Countries we ship to
Åland Islands,
Andorra,
Anguilla,
Antigua & Barbuda,
Argentina,
Aruba,
Austria,
Bahamas,
Barbados,
Belgium,
Bermuda,
Bolivia,
Bosnia & Herzegovina,
Brazil,
Bulgaria,
Canada,
Caribbean Netherlands,
Cayman Islands,
Chile,
Costa Rica,
Croatia,
Cyprus,
Czechia,
Denmark,
Dominica,
Dominican Republic,
Ecuador,
El Salvador,
Estonia,
Finland,
France,
French Guiana,
Germany,
Greece,
Guadeloupe,
Guatemala,
Guernsey,
Guyana,
Haiti,
Hungary,
Ireland,
Isle of Man,
Italy,
Jamaica,
Jersey,
Latvia,
Liechtenstein,
Lithuania,
Luxembourg,
Malta,
Martinique,
Moldova,
Netherlands,
Nicaragua,
Norway,
Panama,
Paraguay,
Peru,
Poland,
Portugal,
Réunion,
Romania,
Slovakia,
Slovenia,
St. Barthélemy,
St. Pierre & Miquelon,
Suriname,
Svalbard & Jan Mayen,
Sweden,
Switzerland,
Trinidad & Tobago,
United Kingdom,
United States,
Uruguay,
Venezuela
