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Black storefront of Ippodo Tea's flagship store, tearoom and headquarters in Kyoto, Japan with lush cherry blossom trees
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My item were damaged during transit

Written on April 17, 2023 (updated on October 08, 2024)

Please contact us as soon as possible via live chat or email to shop@ippodotea.com and provide photographic proof that the items arrived damaged. Please make sure to include photos of the following:

  • The damaged item

  • The packaging it came in

  • The packing slip showing the order number

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