Black storefront of Ippodo Tea's flagship store, tearoom and headquarters in Kyoto, Japan with lush cherry blossom trees

My items were damaged during transit

Written on April 20, 2026

Please contact us as soon as possible via live chat or email to [email protected] and provide photographic proof that the items arrived damaged. Please make sure to include photos of the following:

  • The damaged item

  • The packaging it came in

  • The packing slip showing the order number