Returns / Exchanges
We are unable to accept refunds or exchanges of our teas, since the teas are spoilable and cannot be offered to another customer. For this reason, all sales of tea are final.
Returns on utensils, used or unused, are not accepted. Before making a purchase, please be aware that utensils (especially ceramics) can have variation in size, shape, color, and etc. that differ from the images on the site.
If you received a defective or broken item, please contact us at our contact page within 14 days of when the package arrives, but no later than 30 days, and we will do our best to make things right. There are no refunds offered or promised after 30 days from the delivery date.
To help us understand your case, please save all packaging and related items before contacting us.
Refund Policy
Refunds are only available in accordance with our return policy. Refunds will be provided in the form of an in-store credit or "Gift Card". There are no refunds offered or promised after 30 days.
If you are approved, then your refund will be processed, and you will receive a Gift Card sent to the same email you made your purchase, within a certain amount of days.
