We're sorry that the tea didn't meet your expectations this time. First, please save all relevant packaging and teas. Then, please write to us in the chat or on our contact page, and describe your experience. We will do our best to troubleshoot the issue and come to a resolution with you.
Over the past year, the Japanese tea industry has faced significant changes, including rising tea material costs and new tariffs on Japanese goods shipped to the U.S.
Much has happened in the Japanese tea industry in recent months. We would like to take the opportunity to inform you of the current situation and our plans moving forward while continuing to focus on producing the teas that you love.
Demand for matcha continues to soar, and we’re so grateful for your enthusiasm and patience as the situation evolves.
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