I didn't receive a confirmation email message when I created an account / placed an order.

Possible causes are:

• The message may have been labeled as junk mail, and automatically trashed or sorted into another folder.

• The mail filtering settings or anti-malware software on your device may be blocking our email. Please check that you can accept email from: shop@ippodotea.com

• The email address we have on record for you may not be correct.