We would like to inform our valued customers that as of December 2024, Ippodo Tea has withdrawn its products from Amazon in the United States. We are not currently selling on Amazon US, and any Ippodo Tea products found there are being sold by unauthorized third-party sellers.

Because we do not oversee their storage or shipping methods, we cannot guarantee the quality or freshness of products purchased through these unauthorized channels. To ensure you enjoy the best possible taste and authenticity, please purchase our products from our official website or authorized retailers.

Please note that this announcement does not apply to Amazon Japan.

If you have any questions or concerns, please contact us through our live chat or email to [email protected]

Thank you for your continued support and understanding. We appreciate your cooperation in helping to ensure the highest quality of Ippodo Tea products.

Please contact us as soon as possible via live chat or email to [email protected] and provide photographic proof that the items arrived damaged. Please make sure to include photos of the following:

  • The damaged item

  • The packaging it came in

  • The packing slip showing the order number

You can only ship to one recipient per order, so please order separately for each recipient you wish to ship products to. (Sorry for any inconvenience this may cause you.)

Unfortunately, we are not able to redirect orders once items have been dispatched. Please make sure your shipping address is correct.

We do not provide gift wrapping services at IppodoTea.com.

  • Gift wrapping is available on the Ippodo Global Online Shop, which also ships to the USA and Canada. Prices and shipping times will vary.

Please visit the Delivery Information page to learn more.

No, products that are not displayed on our online shop cannot be purchased online.

  • For all purchases made on this site, IppodoTea.com, we are shipping directly from locations in the United States. The shipping times are faster, and the shipping prices are cheaper than on our Ippodo Global Online Shop.

  • We accept additional convenient payment methods on this site: Google Pay, Apple Pay, Shopify Pay, and credit cards.

  • Items available are a tailored selection of Ippodo’s most beloved teas and utensils.

We're sorry for the order troubles. Please write to us in the chat or on our contact page, and explain the issue while sharing your order number. We will inspect the issue and do what we can to solve or explain what went wrong.

We're sorry the product didn't meet your expectations. If you received a defective or broken item, please write to us in the chat or on our contact page within 7 days of when the package arrives, but no later than 30 days, and we will do our best to make things right. There are no refunds offered or promised after 30 days from the delivery date.

Please note that we are unable to accept refunds or exchanges of our teas, since the teas are perishable and cannot be offered to another customer. For this reason, all tea sales are final.

Returns on utensils, used or unused, are not accepted. Before making a purchase, please be aware that utensils (especially ceramics) can have variations in size, shape, color, etc. that differ from the images on the site.

To help us understand your case, please save all packaging and related items before contacting us.