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Questions About Delivery

Find answers to common questions about our teas, shipping, and utensils.

Black storefront of Ippodo Tea's flagship store, tearoom and headquarters in Kyoto, Japan with lush cherry blossom trees
All Tea Utensils Payment Delivery Account Info

Please contact us as soon as possible via live chat or email to shop@ippodotea.com and provide photographic proof that the items arrived damaged. Please make sure to include photos of the following:

  • The damaged item

  • The packaging it came in

  • The packing slip showing the order number

You can only ship to one recipient per order, so please order separately for each recipient you wish to ship products to. (Sorry for any inconvenience this may cause you.)

Unfortunately, we are not able to redirect orders once items have been dispatched. Please make sure your shipping address is correct.

We do not provide gift wrapping services at IppodoTea.com.

  • Gift wrapping is available on the Ippodo Global Online Shop, which also ships to the USA and Canada. Prices and shipping times will vary.

Please visit the Delivery Information page to learn more.

Yes, we do. Our seller name on Amazon is "IPPODO TEA (Official)."

No, products that are not displayed on our online shop cannot be purchased online.

  • For all purchases made on this site, IppodoTea.com, we are shipping directly from locations in the United States. The shipping times are faster, and the shipping prices are cheaper than on our Ippodo Global Online Shop.

  • We accept additional convenient payment methods on this site: Paypal, Google Pay, Apple Pay, Shopify Pay, and credit cards.

  • Items available are a tailored selection of Ippodo’s most beloved teas and utensils.